DURHAM ONE CALL
Durham One Call allows residents to get in touch with the City of Durham.
Residents can contact One Call by call, text, smartphone application, website, or email to request information or a service.
 
https://www.durhamnc.gov/1439/Durham-One-Call
 
Or TEXT A SHORT KEYWORD TO 919-813-6315
 
 
Leasing Amendment
Click below for Ballot
 
 
Dear Swann's Mill Homeowners,
 
As you have been aware, the board has held multiple meetings to solicit input and ideas to better address the growing "leasing" issue we have in our community that requires updating our governing documents.
 
To update our governing documents requires ALL your involvement. Based on the input from the homeowners present at those meetings, the result is a leasing amendment proposal that does not have an arbitrary leasing limit but provides a process for future leasing approvals.
More specifically:
 
·         Leasing can be managed within a healthy, grandfathered limit.
·         Helps streamline HOA management and lower operational strain
·         Protect property values and buyer perception
·          Preserve a safe, engaged, owner-invested neighborhood.
 
The Board strongly encourages every homeowner to vote YES on this leasing amendment! The voting process will be held from September 15, 2026 to October 15, 2026
How to Cast Your Vote:
 
·         Return the enclosed paper ballot by mail or scan/email to TeresaMajeed@TowneProperties.com
·         In Person: Drop o8 your completed ballot at the clubhouse drop-box Saturday, September 19, 2026 between 10am and 2:00pm. Board members will be present to assist.
·         In Person: At the "National Night Out Event" scheduled for October 6, 2026 from 6:00pm to 8:00pm
 
When you return your ballot, you will be eligible for a ra8le of one of three $20 Target gift cards. Any questions, send an email to TeresaMajeed@towneproperties.com
 
Vote Yes!!
 
Thank You,
 
The Swann's Mill Board of Directors
 
 
 
 
 
 
 
 
 
 

 
 
Swann’s Mill Homeowners Association, Inc. was incorporated in November 2008 and transitioned to homeowners control in November 2012. The community has 400 homes made out of single-family and townhomes.  
 
Swann’s Mill is a welcoming and diverse community in Durham, set on expansive, beautifully maintained grounds. Homeowners enjoy a variety of amenities designed to support everyday living.
 
We have a junior Olympic swimming pool, playgrounds, over seven conveniently located pet waste stations, a community room for HOA sponsored events, and a 24-hour fitness center.
 
With easy access to shopping and dining, downtown Durham, Duke University, Research Triangle Park, and Duke Regional Hospital, the community offers both convenience and connection to everything the area have to offer.
 
For added peace of mind, security cameras are in place at the pool and fitness center, helping create a comfortable and well-cared-for environment where residents can truly feel at home.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Management Contacts:
 
Just a friendly reminder, all homeowner inquiries should be directed to our Customer Service Administrator, Jennifer Nesselrode. Jennifer is your primary contact and is here to assist you with any questions, concerns, or requests related to the community.
 
Customer Service Administrator:
919-878-8787
 
Association Manager
TeresaMajeed@TowneProperties.com
919-878-8787
 
Homeowners should reach out to the CSA prior to contacting the Association Manager. If you do not receive a response from the communities CSA within 48 hours please then email the Association Manager. 
 
If you have an emergency when our office is closed, please call 919-878-8787 and choose option 3 for our On Call Answering Service.  Please make sure you leave your name, community name, address, phone number, and email with the answering service.  If your call is deemed an emergency, your information will be provided to the On-Call Manager to handle the issue for you.  If your call is not an emergency, the information will be provided to your Management Team to handle during normal business hours.  
 
Please note that streets in Swann’s Mill are public roads, not managed by the HOA. Because of this, the HOA cannot enforce parking rules or tow vehicles from the streets. Only the City can address abandoned or inoperable vehicles.

To report an abandoned vehicle:
(Select Streets & Sidewalks → Abandoned Vehicle)
 
Phone:919-560-1200Text: 919-813-6315

App: Durham One Call
 
 
 
Numbers To Remember:
Fire Department 919.560.4242
Police Department 919.560.4322
Pothole repair 919.560.4340
Property Tax 919.560.0300
Street Light outage 919.560.4366
Waste Disposal & Recycling Center 919.560.4611
Bulky Trash Pick-up (3 items free) 919-560-1200
 
 
 
 
 
 
 
 
Towne Properties Office Hours are as follows :
Monday - Thursday 8:30-5:00 pm
Friday - 8:30-1 pm
Saturday and Sunday - Closed
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