DURHAM ONE CALL
Durham One Call allows residents to get in touch with the City of Durham.
Residents can contact One Call by call, text, smartphone application, website, or email to request information or a service.
 
https://www.durhamnc.gov/1439/Durham-One-Call
 
Or TEXT A SHORT KEYWORD TO 919-813-6315
 
 
SWANN’S MILL POOL OPENING 
The 2026 pool season will run from  
May 22 nd — September 7th 
Opening 7am and closing at 8:00 pm 
 
NO LIFEGUARDS ON DUTY 
SWIM AT YOUR OWN RISK 
 
The Swann’s Mill HOA and Towne Management will put your safety and wellbeing first and foremost.  When the pool opens, you will be using the pool at your own risk. Neither the Swann’s Mill HOA, Towne Management, or the pool company, nor any other pool user is responsible if you become sick while using the pool.  
 
To ensure you receive updates regarding the pool, please make sure you are registered with the Community website at https://www.swannsmill.com .  Your updated 2026 Pool Rules will also be found on the HOA website.   
 
IMPORTANT POOL REMINDERS:  
 
If you feel sick or have a Fever, please STAY HOME. 
Your account MUST be current to use the pool. 
You may not share access links. Violators will lose pool privileges for the current pool season.    
Please remember that according to the Durham County Code, NO GLASS IS PERMITTED. (Broken glass at the pool could result in minimum charges of at least $5,000) 
 
COMMUNITY REMINDERS: 
We want to keep the community clean so please be sure to pick up and dispose of trash before leaving the pool area. 
Please be sure to close umbrellas before leaving to protect the community's assets.  
With the warmer weather, there will be more children outside playing. Please drive slowly through the neighborhood and come to a complete stop at stop signs. 
 
Wishing you and Yours a Happy Summer! 
 
Your Swann’s Mill Board of Directors and your Townes Properties Team 
 
Towne Properties Monday-Thursday 8:30-5:00PM and Friday 8:30-1:00PM- By APPOINTMENT ONLY 
 
Phone 919-878-8787 (choose option 3 if after hours or weekend and holidays)  
 
 
 
 
 
 
 
 
 

 
 
Swann’s Mill Homeowners Association, Inc. was incorporated in November 2008 and transitioned to homeowners control in November 2012. The community has 400 homes made out of single-family and townhomes.  
 
Swann’s Mill is a welcoming and diverse community in Durham, set on expansive, beautifully maintained grounds. Homeowners enjoy a variety of amenities designed to support everyday living.
 
We have a junior Olympic swimming pool, playgrounds, over seven conveniently located pet waste stations, a community room for HOA sponsored events, and a 24-hour fitness center.
 
With easy access to shopping and dining, downtown Durham, Duke University, Research Triangle Park, and Duke Regional Hospital, the community offers both convenience and connection to everything the area have to offer.
 
For added peace of mind, security cameras are in place at the pool and fitness center, helping create a comfortable and well-cared-for environment where residents can truly feel at home.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Management Contacts:
 
Just a friendly reminder, all homeowner inquiries should be directed to our Customer Service Administrator, Jennifer Nesselrode. Jennifer is your primary contact and is here to assist you with any questions, concerns, or requests related to the community.
 
Customer Service Administrator:
919-878-8787
 
Association Manager
TeresaMajeed@TowneProperties.com
919-878-8787
 
Homeowners should reach out to the CSA prior to contacting the Association Manager. If you do not receive a response from the communities CSA within 48 hours please then email the Association Manager. 
 
If you have an emergency when our office is closed, please call 919-878-8787 and choose option 3 for our On Call Answering Service.  Please make sure you leave your name, community name, address, phone number, and email with the answering service.  If your call is deemed an emergency, your information will be provided to the On-Call Manager to handle the issue for you.  If your call is not an emergency, the information will be provided to your Management Team to handle during normal business hours.  
 
Please note that streets in Swann’s Mill are public roads, not managed by the HOA. Because of this, the HOA cannot enforce parking rules or tow vehicles from the streets. Only the City can address abandoned or inoperable vehicles.

To report an abandoned vehicle:
(Select Streets & Sidewalks → Abandoned Vehicle)
 
Phone:919-560-1200Text: 919-813-6315

App: Durham One Call
 
 
 
Numbers To Remember:
Fire Department 919.560.4242
Police Department 919.560.4322
Pothole repair 919.560.4340
Property Tax 919.560.0300
Street Light outage 919.560.4366
Waste Disposal & Recycling Center 919.560.4611
Bulky Trash Pick-up (3 items free) 919-560-1200
 
 
 
 
 
 
 
 
Towne Properties Office Hours are as follows :
Monday - Thursday 8:30-5:00 pm
Friday - 8:30-1 pm
Saturday and Sunday - Closed
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